Characteristics of quality in service sector

Dragan Cristian
Additional contact information
Dragan Cristian: Constanta Maritime University

Constanta Maritime University Annals, 2011, vol. 15, issue 1, 53-54

Abstract: Concerns in the quality of services field are more recent (20-30 years) than those of product quality (over 100 years). Service is unique in its own way. Ideal is that the service could be adapted for customers needs, depending on the level of adaptability of the provider in order to customize his services.Services can not be stored and preserved for later consumption. Typically, services can be provided only by integrating external factor. Compared to products, services have some features that Philip Kotler characterized by: „Although the basic service is immaterial, it can be accompanied by a material component”

JEL-codes: R0 (search for similar items in EconPapers)
Date: 2011
References: View complete reference list from CitEc
Citations:

Downloads: (external link)
http://cmu-edu.eu/RePEc/cmc/annals/53-v15.pdf (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:cmc:annals:v:15:y:2011:i:1:p:53-54

Access Statistics for this article

More articles in Constanta Maritime University Annals from Constanta Maritime University
Bibliographic data for series maintained by Georgiana Buzu ( this e-mail address is bad, please contact ).