The implementation of a quality management system in a building of a competitive advantage by medical entities

Aleksandra Czerw () and Urszula Religioni ()
Additional contact information
Aleksandra Czerw: Medical University of Warsaw
Urszula Religioni: Medical University of Warsaw

Ekonomia i Prawo, 2013, vol. 12, issue 2, 299-308

Abstract: The growing requirements of patients in relation to the quality of health services, as well as the existing competition in the health services market, force medical entities to constant process improvement. For this purpose, medical institutions appoint professionals responsible for the planning and development of quality policy strategy, which aims at maintenance or obtainment of the current market standards. The aim of this article is to show the role of the quality management system in the functioning of medical entities. For that purpose, the authors characterized the ISO standard, which is the basis for the creation of quality management systems, presented the stages of the quality management implementation, and pointed out the benefits associated with the introduction of the quality management idea in medical entities.

Keywords: quality management; quality of medical services; quality management system (search for similar items in EconPapers)
JEL-codes: A12 I10 (search for similar items in EconPapers)
Date: 2013
References: Add references at CitEc
Citations:

Downloads: (external link)
http://dx.doi.org/10.12775/EiP.2013.023 (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:cpn:umkeip:v:12:y:2013:i:2:p:299-308

Access Statistics for this article

Ekonomia i Prawo is currently edited by Barbara Polszakiewicz and Jerzy Boehlke

More articles in Ekonomia i Prawo from Uniwersytet Mikolaja Kopernika
Bibliographic data for series maintained by Miroslawa Buczynska ().