Giving Consumers a Say in Policy Development: Influencing Policy or Just Being Heard?

Jane Aronson

Canadian Public Policy, 1993, vol. 19, issue 4, 367-378

Abstract: This paper focuses on the trend to involve consumers in public policy-making and implementation. The development of long-term care policies for elderly people in Ontario is examined as an illustrative case to explore the purposes and accomplishments of such initiatives. Building upon analysis of policy documents, observation of a community consultation process and debates in the literature on consumer participation and on the politics of needs interpretation, it is suggested that government-initiated participatory strategies elicit only particular kinds of information from consumers and do not live up to their democratizing promise.

Date: 1993
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