Organisational Design for Titan Supermarket located in the city of Pasto

Carmen Jineth Arroyo Ceballos, Luisa Fernanda Daza Cabrera, Ana Milena Torres Villalobos and Claudia Magali Solarte Solarte

Edu - Tech Enterprise, 2023, vol. 1, 27

Abstract: The Organisational Design project for the Titan Supermarket located in the city of Pasto is aimed at organising the structure of this company, using its team of employees as a source of information and implementing methodologies that will enable the organisation to solve problems and contribute to improving the quality of service, while also building the organisational structure, in accordance with the objectives set out in the project and formalising procedures within the organisation. The implementation of this project will enable procedures and strategies to be put in place to ensure the correct organisational structure within the company and improve the service provided to its customers, thereby increasing customer loyalty and contributing to other studies with similar characteristics.Contents: This organisational design contains four chapters, beginning with the research problem, which determines the topic and line of research, the description and formulation of the problem, the objectives and the justification. The second chapter, entitled “Reference framework”, provides the background and sets out the contextual, conceptual, theoretical and legal framework. Chapter three proceeds with the methodology, determining the study design, paradigm, approach, method, type of research, population and sample, as well as the primary, secondary and tertiary sources of information, application of data collection instruments and interpretation of results. Finally, the fourth chapter presents the results of the study, which reveals the degree of feasibility of the project, supported by technical and administrative studies, economic, social and environmental impacts. This organisational design concludes with the respective recommendations and conclusions. Methodology: the design to be carried out at the Titan Supermarket in the city of Pasto is framed within a positivist paradigm, as it is oriented towards quantitative research and scientific knowledge. Therefore, all the information collected from the organisation at an internal and external level is considered an objective, useful and accurate reality that allows, through observation of the organisation, all the necessary information to be obtained in order to identify all the problems present and subsequently formulate solutions.Conclusions: Organisational design is an important structure for a company, as many areas of work and activities depend on it. Organisational design must be well structured in accordance with the internal and external needs of the company, enabling it to be effective, efficient and productive. The organisational design for Titan Supermarket is the driving force behind the ideal functioning of this company. It may be the best project for achieving the objectives pursued by this company. The main function of organisational design is to build a structure that maintains order and control of the workers and the company itself. To achieve excellence and productivity in this company, it is necessary to develop an organisational structure with quality, speed and consistency that allows for the implementation of changes required by the conditions in which the supermarket operates, as well as taking advantage of the opportunities offered by the environment and making the most of the resources it produces, for both internal and external improvement.

Keywords: Organisation; delegation; coordination; organisational chart; competencies; methodology; process design (search for similar items in EconPapers)
Date: 2023
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