Customer orientation of government agencies

Iu. V. Kuzminykh ()

Scientific notes of the Russian academy of entrepreneurship, 2024, vol. 23, issue 3

Abstract: This article conducts a study of the customer focus of government agencies in order to select promising directions for the development of public services and the management system for these services, which is formed in order to identify social reserves and is based on identifying key success factors. To ensure the customer focus of government agencies, it is also necessary to introduce a system for managing internal information resources. The article presents an analysis of strengths and weaknesses, their relationships, which is necessary to identify the main criteria for improving the quality of customer service. The article proves that in practical implementation, the implementation of a service management system using internal information resources can become the basis for the development of a system for providing public services.

Date: 2024
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Persistent link: https://EconPapers.repec.org/RePEc:cvt:journl:y:2024:id:1059

DOI: 10.24182/2073-6258-2024-23-3-90-97

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