Development of a Methodological Approach to QMS Maturity Assessment for Differentiating Between Nominal and Effective Models

A. V. Goldin ()

Scientific notes of the Russian academy of entrepreneurship, 2025, vol. 24, issue 4

Abstract: The article addresses a fundamental scientific problem in quality management system: the methodological gap between the nominal (formal) possession of a Quality Management System (QMS) certificate and the effective (substantive) functioning of the system. It is argued that existing assessment frameworks, including standard certification audits and macro[statistical analysis, fail to objectively differentiate between these two states, which leads to a distorted evaluation of QMS as a driver of enterprise competitiveness. To resolve this scientific task, the author proposes an original methodological approach to assessing the QMS maturity level. The methodology is based on five key dimensions and twenty measurable indicators, enabling a verifiable scoring[based evaluation and an objective classification of the system as either a nominal or an effective model. The proposed approach serves as an essential diagnostic tool for further empirical research into the economic impact of QMS on organizational performance.Â

Date: 2025
References: Add references at CitEc
Citations:

Downloads: (external link)
https://www.scinotes.ru/jour/article/viewFile/1185/933 (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:cvt:journl:y:2025:id:1185

DOI: 10.24182/2073-6258-2025-24-4-46-52

Access Statistics for this article

More articles in Scientific notes of the Russian academy of entrepreneurship from JSC “Publishing Agency “Science and Educationâ€
Bibliographic data for series maintained by Ð ÐµÐ´Ð°ÐºÑ†Ð¸Ñ ().