Assessing The Efficiency of Procurement-To-Pay Systems In Zambia's Nonprofit Organizations: A Case Study of Catholic Relief Services Zambia (CRS)

Dumiso Siwawa and Dr. Mukelabai Mukelabai
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Dumiso Siwawa: The University of Zambia
Dr. Mukelabai Mukelabai: The University of Zambia

African Journal of Commercial Studies, 2025, vol. 6, issue 1

Abstract: This study evaluates the efficiency of Procure-to-Pay (P2P) systems in nonprofit organizations, focusing on Catholic Relief Services Zambia (CRS). The study integrates Business Process Improvement (BPI) theory and the Technology Acceptance Model (TAM) to analyze how process optimization and technology adoption enhance procurement efficiency. Using a quantitative research design, data were collected from 100 staff members through questionnaires, document analysis, and performance metrics. Key performance indicators (KPIs) such as procurement cycle times and cost reductions were analyzed using statistical methods, including Pearson correlation analysis. The findings revealed significant improvements in operational efficiency and cost reduction following the implementation of the P2P system. The requisition-to-purchase order processing time decreased by 80%, while the requisition-to-payment cycle was reduced by 22%. Correlation analysis showed a strong positive relationship between P2P system implementation and operational efficiency (r = 0.955, p

Keywords: Procure-to-Pay; Operational efficiency; Nonprofit organizations; Business Process Improvement (BPI); Technology Acceptance Model (TAM); Procurement (search for similar items in EconPapers)
JEL-codes: D24 L31 M11 (search for similar items in EconPapers)
Date: 2025
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Persistent link: https://EconPapers.repec.org/RePEc:cwk:ajocsk:2025-29

DOI: 10.59413/ajocs/v6.i.1.12

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