The Impact of Supply Chain Management Practices on Service Delivery: A Case of the Public Health Sector in Zambia

Emmie Musonda and Dr. Getrude Bupe Mutono-Mwanza
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Emmie Musonda: The University of Zambia
Dr. Getrude Bupe Mutono-Mwanza: The University of Zambia

African Journal of Commercial Studies, 2025, vol. 6, issue 4

Abstract: This study explores the influence of supply chain management (SCM) practices on service delivery in Zambia's public health sector. Using a quantitative descriptive approach, data were collected from 49 respondents across public health facilities regarded as Level 1 or Mini Hospitals in Zambia. Key SCM practices such as procurement planning, supplier relationship management, and inventory management were assessed for their impact on equity, cost-effectiveness, and availability of medical supplies. Findings show that these practices significantly influence service delivery, accounting for 54% of its variability. The study recommends enhancing information sharing, formalizing supplier relationships, and optimizing inventory management to address gaps in service delivery.

Keywords: Supply Chain Management; Service Delivery; Public Health Sector; Zambia; Inventory Management; Healthcare Logistics (search for similar items in EconPapers)
Date: 2025
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Persistent link: https://EconPapers.repec.org/RePEc:cwk:ajocsk:2025-76

DOI: 10.59413/ajocs/v6.i4.2

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