Development of A Quality Management Framework for Installation of Electrical works in Residential Settlements

Kaumba Muteba and Michael Kalumbu Nsefu
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Kaumba Muteba: University of Lusaka
Michael Kalumbu Nsefu: University of Lusaka

African Journal of Commercial Studies, 2026, vol. 7, issue 1

Abstract: The main objective of this research was to develop a bespoke Quality Management Framework (QMF) tailored specifically for residential electrical works to address and mitigate quality enforcement challenges. Background issues in residential electrical installations, such as inadequate planning, poor materials, insufficient supervision, and regulatory compliance, significantly impact project quality and safety. Grounded in Total Quality Management (TQM) theory, this study employed a mixed-methods approach, integrating both quantitative and qualitative methodologies to comprehensively analyze these challenges. The research targeted a population of 242 industry professionals and residential dwellers with a sample size of 150 respondents. Significant results indicated that key factors contributing to quality issues include insufficient project planning (62.50% of respondents), poor quality materials (41.66%), and inadequate supervision (50%). The proposed QMF incorporates essential components like comprehensive training programs, site inspections, technology integration, and quality assurance, which collectively enhance safety, compliance, efficiency, and customer satisfaction. The study highlighted the critical need for a structured QMF to standardize practices, ensure regulatory compliance, and improve project efficiency and effectiveness. Recommendations include developing specialized training programs in home automation, enhancing compliance with industry standards, and strengthening inspection mechanisms. The study's contributions to the body of knowledge encompass the detailed identification of challenges in residential electrical installations, empirical data on contractor perspectives, and practical recommendations for improving quality and safety in electrical projects.

Keywords: Quality Management Framework; Residential Electrical Works; Total Quality Management; Project Planning; Regulatory Compliance; Skilled Labor; Quality Assurance (search for similar items in EconPapers)
JEL-codes: L23 L74 M11 (search for similar items in EconPapers)
Date: 2026
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Persistent link: https://EconPapers.repec.org/RePEc:cwk:ajocsk:2026-05

DOI: 10.59413/ajocs/v7.i1.5

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