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User Satisfaction Regarding Healthcare Education Services Conducted within EU Funded Projects

Anamaria Cătălina Radu (), Mihai Orzan (), Sebastian Ion Ceptureanu () and Ivona Stoica ()

ECONOMIC COMPUTATION AND ECONOMIC CYBERNETICS STUDIES AND RESEARCH, 2017, vol. 51, issue 1, 89-102

Abstract: Education is the most important component within a state, as it contributes to economic growth and to the overall development of the country. EU funded projects in this area offer beneficiaries the opportunity to specialize in a different field, to collect new information from various areas of activity and acquire new skills that they can later apply effectively. In Romania, there are a number of projects financed under EU funds, aimed at the development of individuals and their specialization in various areas of activity. Projects developed in healthcare education area enables beneficiaries to gain new knowledge, both regarding their particular field of interest and in related areas as well. The purpose of this paper is to determine user satisfaction on the quality of services provided both in the traditional as well as the online environment. The work comprises two quantitative studies that have been conducted among project beneficiaries- "Professional training for implementing new technologies in healthcare system". Data resulted from the research were analysed using IBM SPSS Statistics 20.

Keywords: customer satisfaction; conceptual model; online marketing; medical education; European funds. (search for similar items in EconPapers)
JEL-codes: C52 M31 (search for similar items in EconPapers)
Date: 2017
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