Integrated Customer Service System with Artificial Intelligence for Pharmacies

Juan Ignacio Gutierrez

Diginomics, 2025, vol. 4, 202

Abstract: This project addressed the issue of pharmaceutical care and management in community pharmacies, characterized by deficiencies in patient guidance, stock administration, and operational efficiency. Aiming to improve these aspects, an integrated system was developed, consisting of a mobile application for users and a desktop application for pharmacy staff. The solution included e-commerce functionalities, medication reminders, and a conversational assistant based on artificial intelligence, as well as tools for management and sales prediction. Although specific metrics were defined to assess the system's impact, they could not be applied in a real environment due to the academic nature of the project, time constraints, and the absence of a production context. Nevertheless, functional tests were carried out on each component, validating their technical and operational feasibility. The development process fostered the learning of emerging technologies and strengthened project management skills. It was concluded that the system is feasible and has the potential to significantly enhance customer service and internal management in pharmacies. Future implementation is recommended to validate its impact under real-world conditions.

Date: 2025
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Persistent link: https://EconPapers.repec.org/RePEc:dbk:digino:v:4:y:2025:i::p:202:id:1056294digi2025202

DOI: 10.56294/digi2025202

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