Quality of service and citizen satisfaction in a Lima district municipality

Axel Jonathan Ortiz Llana, Jorge Arturo Zapana Ruiz and Brian Andreé Meneses Claudio

Southern perspective / Perspectiva austral, 10.56294/pa202317

Abstract: In the context of a district municipality in Lima in 2023, quality of care and citizen satisfaction are vital areas of study to understand the effectiveness of local government policies. This research approach dives into assessing how public services, municipal administration, and citizen interactions intertwine to influence the overall perception of inhabitants regarding the quality of services received. Exploring citizen satisfaction involves analyzing how different initiatives, programs and local government management impact residents' daily lives, well-being and trust in institutions. This study seeks to identify factors that influence the perception of quality of care, addressing the effectiveness of implemented policies and their alignment with the expectations and needs of the community, thus contributing to the continuous improvement of municipal services and the citizen experience

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Persistent link: https://EconPapers.repec.org/RePEc:dbk:perspe:v::y::i::p:202317:id:202317

DOI: 10.56294/pa202317

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