Business excellence models for Romanian SMEs

Cezar Militaru () and Adina Pavel ()
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Cezar Militaru: Dimitrie Cantemir Christian University, Faculty of International Economic Relations, Bucharest, Romania
Adina Pavel: Dimitrie Cantemir Christian University, Faculty of Tourism and Commercial Management, Bucharest, Romania

The Annals of Dimitrie Cantemir Christian University. Economy, Commerce and Tourism Series, 2011, vol. 3, issue 1, 16-23

Abstract: The current business environment is characterized by a multitude of influence factors within a global context that is continuously changing, in which all types of organizations operate. These factors are pressuring the businesses, forcing them to adapt to the constantly changing environment. Competition has become intense, and as a result, quality improvement has become one of the keys to business survival and excellence. Small and medium enterprises represent the solution for Romania to move more easily over the economic crisis and in the long term is the answer for economic sustainability. Improving quality should be one of the priority strategic objectives for each SME. Providing a model for assessing and improving process performance, based on a coherent system of performance indicators in accordance with the European model of quality management or other business excellence model can be a real support for Romanian SMEs.

Keywords: business excellence, TQM, quality prizes (search for similar items in EconPapers)
JEL-codes: L15 M10 O10 (search for similar items in EconPapers)
Date: 2011
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