The need to introduce total quality management, a prerequisite for maintaining competitive advantage in the marketplace

Oana Mihaela Orheian ()
Additional contact information
Oana Mihaela Orheian: Dimitrie Cantemir Christian University, Faculty of Tourism and Commercial Management, Bucharest, Romania

The Annals of Dimitrie Cantemir Christian University. Economy, Commerce and Tourism Series, 2011, vol. 3, issue 1, 37-41

Abstract: Total Quality Management is implemented in economic organizations and non-economic actions, specific management actions and decisions of each. The quality of strategic planning and vision must be based on development organization, to ensure continued competitiveness and sustainable development organization. A special role is planning desires of all stakeholders because it is only possible by extending the range of organizational objectives and balance resources to achieve them.

Keywords: competitive advantage, profit, customer satisfaction (search for similar items in EconPapers)
JEL-codes: D04 L15 (search for similar items in EconPapers)
Date: 2011
References: Add references at CitEc
Citations:

Downloads: (external link)
http://management.ucdc.ro/revista/full%20text%202011/Full%20text-5.pdf (application/pdf)
http://management.ucdc.ro/revista/full%20text%202011/Full%20text-5.pdf (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:dcc:adcect:v:3:y:2011:i:1:p:37-41

Access Statistics for this article

The Annals of Dimitrie Cantemir Christian University. Economy, Commerce and Tourism Series is currently edited by Emilia Pascu

More articles in The Annals of Dimitrie Cantemir Christian University. Economy, Commerce and Tourism Series from Faculty of Management in Tourism and Commerce Bucharest, "Dimitrie Cantemir" Christian University, Bucharest, Romania Contact information at EDIRC.
Bibliographic data for series maintained by ( this e-mail address is bad, please contact ).