Balanced Scorecard Applied to Museums: The Solution for Assessing Organizational Performances in this Sector

Cosmin Ilie, Alexandru Capatina and George Cristian Schin
Additional contact information
Cosmin Ilie: Dunarea de Jos University of Galati, Romania
Alexandru Capatina: Dunarea de Jos University of Galati, Romania
George Cristian Schin: Dunarea de Jos University of Galati, Romania

Economics and Applied Informatics, 2022, issue 2, 61-67

Abstract: Defining success in museums and considering what has been listed so far, we can conclude that the results of a museum's activity are at least as diverse as its multidimensional activity, and the decision, perhaps the most difficult to make, is the choice of the results that can define the success of a museum. The purpose of this research is to evaluate the performance of a museum by applying the Balanced Scorecard (BSC) method, taking into account four perspectives: financial, educational, stakeholder satisfaction and organizational development. The results show that the museum met a large part of its performance objectives, and the BSC tool proved its usefulness as a performance measurement tool, turning after implementation into an extremely useful tool for the organization's management.

Keywords: museum management; performance management; Balanced Scorecard; strategy map (search for similar items in EconPapers)
Date: 2022
References: View references in EconPapers View complete reference list from CitEc
Citations:

Downloads: (external link)
http://eia.feaa.ugal.ro/images/eia/2022_2/IlieCapatinaSchin.pdf (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ddj:fseeai:y:2022:i:2:p:61-67

DOI: 10.35219/eai15840409268

Access Statistics for this article

More articles in Economics and Applied Informatics from "Dunarea de Jos" University of Galati, Faculty of Economics and Business Administration Contact information at EDIRC.
Bibliographic data for series maintained by Gianina Mihai ().