Quality of Public Communication, as a Determinant of Romanian Citizens’ Trust in Public Institutions

Andrei Marcel Manole, Alexandra Sima, Cristian Mieila and Mihaela Hortensia Hojda
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Andrei Marcel Manole: Valahia University of Targoviste, Romania
Alexandra Sima: Valahia University of Targoviste, Romania
Cristian Mieila: Politehnica University of Bucharest, Romania
Mihaela Hortensia Hojda: Valahia University of Targoviste, Romania

Economics and Applied Informatics, 2024, issue 2, 84-91

Abstract: While the phrase ‘public service’ commonly refers to public bodies based on legal principles, it can also be understood as the services rendered to the public. Therefore, fostering the relationship of trust between services and citizens – as the users of these public services – involves thinking very finely about attracting audiences and the interactions between users and politicians through public communication, regardless of the channel used. The low use of open data and information in public action translates into a poor level of trust towards public institutions in Romania, with no clear vision to urgently improve the situation. In order to change the architecture of the data of public interest, the central institutions must act towards the citizen’ environment choice and therefore, will improve the public trust in institutions.

Keywords: public institutions; communication; open data; information (search for similar items in EconPapers)
Date: 2024
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Persistent link: https://EconPapers.repec.org/RePEc:ddj:fseeai:y:2024:i:2:p:84-91

DOI: 10.35219/eai15840409414

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