JOB SATISFACTION AMONGST PUBLIC EMPLOYEES WORKING WITHIN TAX ADMINISTRATIONS: ANALYZING THE CASE OF SPAIN

Pedro E. BARRILAO González, Juan DELGADO Alaminos and Elena Villar-Rubio ()

Regional and Sectoral Economic Studies, 2016, vol. 16, issue 1, 17-32

Abstract: This article entails an analysis of the satisfaction with which the human resources in the employ of the Spanish tax administration carry out their work, offering the results of an empirical study grounded on the results of a survey taking in 1401 employees. The results indicate that these employees do not feel valued in their workplace, define their career expectations as unfulfilled and display very little initiative in terms of the tasks they carry out. However, they are aware of the objectives to be met and possess a certain degree of autonomy when engaged in their job. On a general level, employees within the Spanish tax administration are unsatisfied with the tasks they perform, which negatively impacts the fulfillment of the ends pursued.

Keywords: job satisfaction; motivation; tax agency; tax revenue; survey methods; public administration. (search for similar items in EconPapers)
JEL-codes: H20 J24 J28 (search for similar items in EconPapers)
Date: 2016
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