Una metodología de recomendación al cliente bancario a partir del historial de reclamaciones bancarias

Carmen Lozano Gutiérrez Mª and Federico Fuentes Martín
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Carmen Lozano Gutiérrez Mª: Universidad Politécnica de Cartagena
Federico Fuentes Martín: Universidad Politécnica de Cartagena

Economic Analysis Working Papers (2002-2010). Atlantic Review of Economics (2011-2016), 2017, vol. 1, -

Abstract: The idea behind the methodology proposed in this paper is to show the utilities that it can offer, a software tool to make recommendations to the banking users when making a claim against a bad practice from their banks or wish to make an inquiry in order to ascertain the chances of a favorable decision by the Bank of Spain to a complaint in progress. The methodology used described uses recommendation algorithms based on content filtering, using database annual reports of the Claims Service of the Bank of Spain.

Date: 2017
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Persistent link: https://EconPapers.repec.org/RePEc:eac:articl:02/16

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