PATIENT SATISFACTION IN CANCER TREATMENT AND THE CASE OF TRAKYA UNIVERSITY BALKAN ONCOLOGY HOSPITAL

Murat Çiftçi () and Fatma Nur Çä°ã‡ä°n ()
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Murat Çiftçi: trakya üniversitesi

Eurasian Eononometrics, Statistics and Emprical Economics Journal, 2024, vol. 25, issue 25, 59-80

Abstract: Objective, In this study, the satisfaction levels of inpatients and outpatients with the health services provided at Trakya University Balkan Oncology Hospital, a specialized hospital in the fight against cancer, were tested. Data Acquisition, The survey covered both inpatient and outpatient groups at Trakya University Balkan Oncology Hospital between April and September 2017. Questionnaires were administered to a total of 665 subjects, 226 representing inpatients and 439 representing outpatients. Method, After the questionnaire study was carried out, descriptive basic statistics were first tabulated in the data analysis. After the descriptive statistics, reliability test was performed. Then, scale validity was tested. After the determination of reliability and validity as a prerequisite, paired and multiple difference tests were conducted. Findings, The findings of the study support that both inpatients and outpatients are generally highly satisfied with the service provided. It was determined that there was no statistically significant difference in the satisfaction levels of the subjects according to gender, marital status, and income status. On the other hand, it was determined that there was a statistically significant difference according to the level of graduation of the subjects in some health services provided. Conclusion, The findings obtained in the study support that both inpatients and outpatients are highly satisfied with the hospitality services provided at Trakya University Balkan Oncology Hospital and the therapeutic health services provided by the health personnel.

Date: 2024
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Persistent link: https://EconPapers.repec.org/RePEc:eas:econst:v:25:y:2024:i:25:p:59-80

DOI: 10.17740/eas.stat.2024-V25-05

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