Trust transfer in peer-to-peer accommodation

Yukuan Xu, Xiaofang Chen, Juan Luis Nicolau and Peng Luo

Annals of Tourism Research, 2023, vol. 101, issue C

Abstract: Existing studies on peer-to-peer accommodation mainly focused on the effect of property- and host-level features on travelers' booking decisions. However, the spillover effect of one property on another property by the same host and the boundary conditions behind such an effect remain unexplored. Based on intra- and inter-channel trust transfer theory and by collecting data from Mayi.com and constructing a panel dataset, this study extends trust transfer theory in the context of peer-to-peer trading and identifies the boundary conditions under which trust transfer occurs: booking one property can spill over to the booking of another property by the same host, and similarity between properties and host quality can significantly strengthen this spillover effect.

Keywords: Paid online peer-to-peer accommodation; Traveler booking; Spillover effect; Trust transfer theory; Host quality (search for similar items in EconPapers)
Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:eee:anture:v:101:y:2023:i:c:s0160738323000762

DOI: 10.1016/j.annals.2023.103603

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