Measuring reactions to congestion in the digital era

Rotem Mashkov, Noam Shoval, Brian Isaac Rizowy, Uriel Shavin, Hagar Srulovitch and Assaf Shwartz

Annals of Tourism Research, 2025, vol. 113, issue C

Abstract: Cities are experiencing accelerated growth in visitor numbers to the point of overcrowding, raising concerns about negative effects on both destinations and residents. Academic discourse on overtourism primarily addresses environmental damage, infrastructure overload, and resident dissatisfaction, often overlooking how tourists experience overcrowding. When examined, tourist experiences have predominantly been measured using subjective self-report tools such as questionnaires and surveys.

Keywords: Tourist experience; Electrodermal activity; Social density; Mobile eye-tracking; Tourist tracking; Gaze-based metrics (search for similar items in EconPapers)
Date: 2025
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Persistent link: https://EconPapers.repec.org/RePEc:eee:anture:v:113:y:2025:i:c:s0160738325000829

DOI: 10.1016/j.annals.2025.103976

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