Airline schedule and network competitiveness: A consumer-centric approach for business travel

Sukru Nenem, Anne Graham and Nigel Dennis

Annals of Tourism Research, 2020, vol. 80, issue C

Abstract: The aim of this paper is to undertake a comparative analysis of the competitiveness of airline schedules and networks from a business traveller perspective with a particular focus on Europe and travel to and from this continent. A unique and innovative customer-centric model is developed using a passenger survey and airline schedule data to overcome the shortcomings of traditional models that lack the passenger viewpoint. The results show that Austrian Airlines/Vienna airport and Swiss/Zurich airport have the highest quality connections, while the top five competing European hubs are served by the Lufthansa group. The findings provide a significant opportunity to airlines to grow their knowledge and understanding of their competitive position and their ability to offer scheduling convenience to passengers.

Keywords: Airlines; Schedules; Networks; Hubs; Business travellers (search for similar items in EconPapers)
Date: 2020
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Citations: View citations in EconPapers (4)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:anture:v:80:y:2020:i:c:s0160738319301793

DOI: 10.1016/j.annals.2019.102822

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