Leveraging LEGO® Serious Play® to embrace AI and robots in tourism

Aarni Tuomi, Iis P. Tussyadiah and Jason Stienmetz

Annals of Tourism Research, 2020, vol. 81, issue C

Abstract: •Artificial intelligence (AI) and robotics continue to disrupt the tourism industry.•Adopting AI and robotics may lead to organisational/behavioural change.•LEGO® Serious Play® helps researchers explore change brought by technological innovation.

Keywords: Artificial intelligence; Robotics; Serious gaming; LEGO® Serious Play®; Qualitative methods (search for similar items in EconPapers)
Date: 2020
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Persistent link: https://EconPapers.repec.org/RePEc:eee:anture:v:81:y:2020:i:c:s0160738319300878

DOI: 10.1016/j.annals.2019.06.003

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