Affordances for tourism service design

Kristof Tomej and Zheng Xiang

Annals of Tourism Research, 2020, vol. 85, issue C

Abstract: This paper argues that the concept of affordance, which captures the relations between one's abilities and the properties of one's environment, can help in aligning the elements of a tourism service with intended service experiences. We start with a general review of its conceptual basis in ecological psychology and design research, and then elaborate on the concept's potential applications in the context of tourism service design. The application of an affordance-centred framework is illustrated through a case study which examined a group of tourists with and without visual impairment on a holiday to an international destination. Finally, we offer four propositions to guide the use of the affordance concept in tourism service design.

Keywords: Affordance; Service design; Tourism design; Servicescape; Participant observation; Visual impairment (search for similar items in EconPapers)
Date: 2020
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (5)

Downloads: (external link)
http://www.sciencedirect.com/science/article/pii/S0160738320301730
Full text for ScienceDirect subscribers only

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:eee:anture:v:85:y:2020:i:c:s0160738320301730

DOI: 10.1016/j.annals.2020.103029

Access Statistics for this article

Annals of Tourism Research is currently edited by John Tribe

More articles in Annals of Tourism Research from Elsevier
Bibliographic data for series maintained by Catherine Liu ().