Tourism implications of online response to terrorism

Aulona Ulqinaku and Gülen Sarial-Abi

Annals of Tourism Research, 2021, vol. 86, issue C

Abstract: Individuals all around the world are under constant threat of terrorist attacks. Not surprisingly, terrorist attacks have a strong impact on tourism. However, tourism research is silent on how people respond online after terrorist attacks. Analyzing 154,390 tweets that were posted on Twitter after eight major terrorist attacks that occurred between November 24, 2016 and January 10, 2017, our results demonstrate that people show more anger-related compared to fear-related emotions online after terrorist attacks. We call for further research in tourism to understand how tourism managers and public policy makers can leverage social media after terrorist attacks.

Keywords: Terrorist attacks; Tourism; Anger; Fear; Social media (search for similar items in EconPapers)
Date: 2021
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Persistent link: https://EconPapers.repec.org/RePEc:eee:anture:v:86:y:2021:i:c:s016073832030058x

DOI: 10.1016/j.annals.2020.102914

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