ROBOTS COME to RESCUE: How to reduce perceived risk of infectious disease in Covid19-stricken consumers?

Lisa C. Wan, Elisa K. Chan and Xiaoyan Luo

Annals of Tourism Research, 2021, vol. 88, issue C

Abstract: •During Covid-19, people are more willing to visit a hotel/restaurant with robots.•People think that robots in hotels/restaurants can lower interpersonal interaction.•Reducing interpersonal interaction can lower perceived viral transmission.•Chinese are more likely to visit hotels/restaurants with robots than Americans.

Keywords: Covid19; Robot; Tourism and hospitality; Culture; Tourism recovery; Physical distancing (search for similar items in EconPapers)
Date: 2021
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Citations: View citations in EconPapers (4)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:anture:v:88:y:2021:i:c:s0160738320302139

DOI: 10.1016/j.annals.2020.103069

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