Do hotel financial factors influence satisfaction?

Christos Alexakis, Michael Dowling, Vasileios Pappas, Manimozhi Ramachandiran and Favianos Skalvos

Annals of Tourism Research, 2021, vol. 90, issue C

Abstract: •Financial measures are related to hotel guest satisfaction.•Investment in guest amenities is particularly important for satisfaction.•Long-term is preferred to short-term investment.

Keywords: Hotel satisfaction; Service quality; Financial measures (search for similar items in EconPapers)
Date: 2021
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Citations: View citations in EconPapers (2)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:anture:v:90:y:2021:i:c:s0160738320302723

DOI: 10.1016/j.annals.2020.103128

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