Information technology and destination performance: Examining the role of dynamic capabilities

Qijie Jiang and Scott McCabe

Annals of Tourism Research, 2021, vol. 91, issue C

Abstract: Destinations can be considered as service ecosystems in which independent actors (largely firms) form elements in destination business networks. An understanding of resource capabilities and their configuration in relation to improved firm management, and competitive advantages within destination organisations, has implications for resource integration and ultimately destination performance. This study utilises dynamic capabilities theory and a survey approach with managers in different destination organisations to model resource configuration based on the fundamental role that Information Technology plays in competitive advantages and destination performance. The results confirm that information technologies cannot promote improved performance directly but contribute indirectly through enhancement of capabilities; coordination, integration and flexibility. The results provide implications for understanding links between management advantage and destination performance and competitiveness.

Keywords: Dynamic capability theory; Information technology; Competitive advantage; Destination performance (search for similar items in EconPapers)
Date: 2021
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (5)

Downloads: (external link)
http://www.sciencedirect.com/science/article/pii/S0160738321001705
Full text for ScienceDirect subscribers only

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:eee:anture:v:91:y:2021:i:c:s0160738321001705

DOI: 10.1016/j.annals.2021.103292

Access Statistics for this article

Annals of Tourism Research is currently edited by John Tribe

More articles in Annals of Tourism Research from Elsevier
Bibliographic data for series maintained by Catherine Liu ().