Effects of official versus online review ratings

Binam Ghimire, Savva Shanaev () and Zhibin Lin

Annals of Tourism Research, 2022, vol. 92, issue C

Abstract: •Both official and online review ratings have a positive impact on the clientele.•The impact of online review ratings is higher than that of the official one.•Highly rated restaurants can attract more customers and may charge higher prices.

Keywords: Rating; Online review; Information asymmetry; Restaurant; Food hygiene; Consumer patronage (search for similar items in EconPapers)
Date: 2022
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Persistent link: https://EconPapers.repec.org/RePEc:eee:anture:v:92:y:2022:i:c:s0160738321001250

DOI: 10.1016/j.annals.2021.103247

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