Can disasters improve the tourism industry? The role of normative, cognitive and relational expectations in shaping industry response to disaster-induced disruption

Oscar Yuheng Zhu and Sara Dolnicar

Annals of Tourism Research, 2022, vol. 93, issue C

Abstract: •Industry reaction to crises studied using sociological theory on disruption response•Industry association guidelines and tweets serve as empirical evidence.•Normative and relational expectations drive crises response.•Cognitive expectations not leveraged to improve the industry•Leadership from public policy and large tourism businesses required

Keywords: Disaster; Crisis; Sustainability; Tourism; Pandemic; COVID-19 (search for similar items in EconPapers)
Date: 2022
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Persistent link: https://EconPapers.repec.org/RePEc:eee:anture:v:93:y:2022:i:c:s0160738321001663

DOI: 10.1016/j.annals.2021.103288

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