Developing a classification scheme of service innovation

Yu Mu, Bart Bossink and Tsvi Vinig

Annals of Tourism Research, 2022, vol. 95, issue C

Abstract: Innovation research has resulted in various methods to classify service innovations, which primarily feature either the degree of change or type of change. This paper develops a novel classification scheme, based on a four-dimensional view of innovativeness. The classification scheme simultaneously concerns both the degree and type of change in service innovations. A multiple-case study is conducted in the empirical settings of theme parks and airlines, with 11 service innovation projects situated in Walt Disney World, Singapore Airlines, or China Eastern Airlines. Following the proposed scheme, the 11 cases are analyzed and classified into four dimensions: environment-, technology-, market-, and organization-dominant service innovations. The scheme offers academics and practitioners an integral understanding through four dimensions that build on each other.

Keywords: Service innovation; Classification scheme; Innovativeness; Theme park; Airline; Case study method (search for similar items in EconPapers)
Date: 2022
References: View references in EconPapers View complete reference list from CitEc
Citations:

Downloads: (external link)
http://www.sciencedirect.com/science/article/pii/S0160738322000627
Full text for ScienceDirect subscribers only

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:eee:anture:v:95:y:2022:i:c:s0160738322000627

DOI: 10.1016/j.annals.2022.103411

Access Statistics for this article

Annals of Tourism Research is currently edited by John Tribe

More articles in Annals of Tourism Research from Elsevier
Bibliographic data for series maintained by Catherine Liu ().