Technique to harmonize Booking.com's dual rating systems

Naveen Amblee and Rahat Ullah

Annals of Tourism Research, 2022, vol. 97, issue C

Abstract: •Booking.com changed its rating system gradually from Sept 2019 through April 2020.•This can lead to misleading results regarding the impact of the Covid-19 pandemic.•We studied the level of data contamination by analysing over half a million reviews.•A generalized cleaning and estimation procedure is developed and demonstrated.•Enables study of the pandemic as well as impact of changes to rating systems

Keywords: Reviews; Pandemic; Booking.com; Ratings; eWOM (search for similar items in EconPapers)
Date: 2022
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Persistent link: https://EconPapers.repec.org/RePEc:eee:anture:v:97:y:2022:i:c:s0160738322001402

DOI: 10.1016/j.annals.2022.103489

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