Educational level and Internet banking

José Ramón Zagalaz Jiménez and Inmaculada Aguiar Díaz

Journal of Behavioral and Experimental Finance, 2019, vol. 22, issue C, 31-40

Abstract: The study focuses on the analysis of the determinants of the use of Internet banking in Spain, with special reference to educational level, both per se, and the possible moderating effect on the other variables. The sample consists of 4300 observations and has been obtained from the Financial Survey of Families for 2014. The results obtained allow us to conclude that there is a positive relationship between a higher educational level, gender, level of income, being self-employed, greater use of ATMs, greater frequency in the use of banking operations and the use of Internet banking. On the contrary, age exhibits a negative relationship. One of the anomalous results is that individuals with a higher educational level and higher income are less likely to use Internet banking, probably because in this case they prefer personalized advice to make decisions about investments in more complex financial products.

Keywords: Internet banking; Educational level; Financial survey of families (EFF) (search for similar items in EconPapers)
JEL-codes: G21 (search for similar items in EconPapers)
Date: 2019
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (4)

Downloads: (external link)
http://www.sciencedirect.com/science/article/pii/S2214635018301540

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:eee:beexfi:v:22:y:2019:i:c:p:31-40

DOI: 10.1016/j.jbef.2019.01.004

Access Statistics for this article

Journal of Behavioral and Experimental Finance is currently edited by Michael Dowling and Jürgen Huber

More articles in Journal of Behavioral and Experimental Finance from Elsevier
Bibliographic data for series maintained by Catherine Liu ().