The subjective experience of information communication technology use among child welfare workers

Christopher Constantino, Karen Randolph, Melissa Gross, Don Latham, Mollie Rooney and Elliot Preshia

Children and Youth Services Review, 2021, vol. 121, issue C

Abstract: This study explores information and communication technology (ICT) use among rural child welfare workers. The experience sampling method (ESM) was used to collect data at five random times a day for one week from ten welfare workers. Workers reported using email, text messaging, or phone almost exclusively in their day-to-day work lives. This study demonstrates the usefulness of ESM in capturing the nuances of technology use in the day-to-day work lives of child welfare workers. Results highlight the need for agencies to explore the use of new types of ICT that may improve efficiency and expand opportunities for client contact.

Keywords: ICT; Child welfare workers; Information communication technology; ESM; Experience sampling method; Rural (search for similar items in EconPapers)
Date: 2021
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Persistent link: https://EconPapers.repec.org/RePEc:eee:cysrev:v:121:y:2021:i:c:s0190740920322878

DOI: 10.1016/j.childyouth.2020.105865

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