 Supervisor support and emotional labor in the context of client aggressionJosianne Lamothe, Steve Geoffrion, Amélie Couvrette and Stéphane Guay Children and Youth Services Review, 2021, vol. 127, issue C Abstract: Because of the nature of their mandate, child protection workers (CPWs) are at risk of experiencing physical and psychological forms of aggression at the hands of service users. For this reason, it is important that CPWs receive the support they need to ensure their resilience. This study sought to analyze how CPWs seek, receive, and perceive the support from their supervisors after experiencing service user aggression. Researchers interviewed 30 CPWs at three different time points (less than 1 month after the aggression, and then 2 and 6 months later) to assess how their needs for support evolved over time and how supervisors adapted in response. Researchers identified three dimensions: 1) receiving proactive and urgent care;2) making sense of the aggression together; and 3) building a relationship of trust. Findings suggest that supervisor support efficacy is greatly influenced by the quality of the supervisor/CPW relationship. Keywords: Supervisor support; Workplace violence; Emotional labor; Workplace well-being; Work engagement (search for similar items in EconPapers) Downloads: (external link) Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:eee:cysrev:v:127:y:2021:i:c:s019074092100181x DOI: 10.1016/j.childyouth.2021.106105 Access Statistics for this article Children and Youth Services Review is currently edited by Duncan Lindsey More articles in Children and Youth Services Review from Elsevier |
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