Our perverse reliance on prescribed standardized processes as proxies for quality in Ontario Children's Aid Societies: Towards the establishment of direct service and outcomes standards

Raymond A. Lemay

Children and Youth Services Review, 2011, vol. 33, issue 5, 605-611

Abstract: The Ontario child protection system has, over the past 13Â years, gone through two waves of reform but a recent government audit has highlighted ongoing concerns with performance and cost. In response, the Ontario Government set up a "Commission to Promote Sustainable Child Welfare" to address these concerns. The Ontario reform strategy has introduced much standardization and a compliance regime to ensure service quality. In this article, the bona fides and costs of such a strategy are examined and the author proposes that continuous outcomes monitoring and a standard to safeguard direct service time to clients are essential if child protection services are to improve.

Keywords: Accountability; Standardization; Outcomes; Direct; service; Efficiency; Effectiveness; Compliance; monitoring (search for similar items in EconPapers)
Date: 2011
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Persistent link: https://EconPapers.repec.org/RePEc:eee:cysrev:v:33:y:2011:i:5:p:605-611

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