Homeless youth's experiences with shelter and community care services: Differences between service types and the relationship to overall service quality

Astrid M. Altena, Mariëlle D. Beijersbergen and Judith R.L.M. Wolf

Children and Youth Services Review, 2014, vol. 46, issue C, 195-202

Abstract: This study aimed to investigate the experiences of homeless youth with shelter and community care services, the association with the overall evaluation of service quality (overall evaluation score), and the way the experiences with particular service aspects were combined in the overall evaluation score. The Consumer Quality Index for Shelter and Community Care Services (CQI-SCCS) had been used to measure the experiences with services of 308 youth. Data were analyzed by using one-way analysis of variance and multiple regression.

Keywords: Homeless youth; Service quality; Experiences; Client satisfaction (search for similar items in EconPapers)
Date: 2014
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (5)

Downloads: (external link)
http://www.sciencedirect.com/science/article/pii/S019074091400317X
Full text for ScienceDirect subscribers only

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:eee:cysrev:v:46:y:2014:i:c:p:195-202

DOI: 10.1016/j.childyouth.2014.08.019

Access Statistics for this article

Children and Youth Services Review is currently edited by Duncan Lindsey

More articles in Children and Youth Services Review from Elsevier
Bibliographic data for series maintained by Catherine Liu ().