A positive youth development measure of service use satisfaction for youth: The 13-item youth services satisfaction (YSS-13)

Linda Liebenberg, Jackie Sanders and Robyn Munford

Children and Youth Services Review, 2016, vol. 71, issue C, 84-92

Abstract: Using data from 593 at-risk adolescents (12–17years) this article reports on an examination of the psychometric properties of a reduced version of the Youth Services Survey (YSS), a youth self-report measure of service quality. The paper reports on the content validity, internal validity, reproducibility, floor and ceiling effects and responsiveness of the measure. The analysis supports the use of a 13-item version of the YSS as a valid and reliable measure of service quality. The YSS-13 is broadly consistent with “The Big Three” principles of PYD. Therefore the measure can be used to assist service providers in assessing the extent to which their service delivery aligns with these principles and to identify areas where service delivery can be strengthened.

Keywords: Instrument validation; Service quality; Positive youth development; Personal agency; Client-practitioner relationship (search for similar items in EconPapers)
Date: 2016
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Citations: View citations in EconPapers (1)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:cysrev:v:71:y:2016:i:c:p:84-92

DOI: 10.1016/j.childyouth.2016.10.031

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