How easy is it to understand consumer finance?

Matt Burke and John Fry

Economics Letters, 2019, vol. 177, issue C, 1-4

Abstract: We consider the readability of payday loan websites against conventional lenders. Our findings show that credit card websites are harder to read and contain more complex terminology. Our central contribution is to provide the first known measurement of readability in consumer finance — something regulators have found helpful in other domains.

Keywords: Bibliometrics; Household finance; Readability (search for similar items in EconPapers)
JEL-codes: C63 D1 E6 G4 I2 (search for similar items in EconPapers)
Date: 2019
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Citations: View citations in EconPapers (3)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:ecolet:v:177:y:2019:i:c:p:1-4

DOI: 10.1016/j.econlet.2019.01.004

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