Digital economy, customer stability, and organizational resilience

Zhi Zhang, Qingkun Meng, Jun Wang and Ying Wu

Finance Research Letters, 2025, vol. 72, issue C

Abstract: The influence of the digital economy on organizational resilience remains understudied, especially in emerging markets. Thus, this study examines the impact of the digital economy on organizational resilience in China, with specific focus on the moderating role of customer stability. Using panel data from 27,342 Chinese A-share listed companies (2012–2022), we find that the digital economy significantly enhances organizational resilience, and this effect is enhanced by customer stability. Moreover, nonstate-owned enterprises in China's more digitally developed eastern regions tend to experience greater resilience. These findings extend the resource-based view and dynamic capabilities perspective by highlighting the synergistic contribution of external digital resources and stable customer relationships to the concept of organizational resilience. Overall, our research provides valuable insights for managers and policymakers aiming to navigate digital transformation and build resilient organizations.

Keywords: Digital economy; Organizational resilience; Customer stability; Dynamic capability; Emerging market (search for similar items in EconPapers)
JEL-codes: D22 L25 M15 O33 (search for similar items in EconPapers)
Date: 2025
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Persistent link: https://EconPapers.repec.org/RePEc:eee:finlet:v:72:y:2025:i:c:s154461232401609x

DOI: 10.1016/j.frl.2024.106580

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