Association between family doctors’ practices characteristics and patient evaluation of care

Zalika Klemenc-Ketis, Davorina Petek and Janko Kersnik

Health Policy, 2012, vol. 106, issue 3, 269-275

Abstract: Patients’ evaluations of primary care are influenced by three major dimensions: patients’, family doctors’ and practices’ characteristics. A lot of primary care practices use possibilities of new information technologies, such as chronic patients’ electronic registers, clinical guideline support systems, electronic medical records and clinical decision system. The aim of this study was to determine possible effects of quality characteristics of family doctors’ practices on patients’ satisfaction.

Keywords: Patient satisfaction; Primary care; Quality measurement (search for similar items in EconPapers)
Date: 2012
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Citations: View citations in EconPapers (2)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:hepoli:v:106:y:2012:i:3:p:269-275

DOI: 10.1016/j.healthpol.2012.04.009

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