Druggists and pharmacists as gatekeepers: Sales routines and compliance with sales protocols for over-the-counter naproxen 275 mg medicines in the Netherlands

Joris J. van Hoof, Michel H.G. Cents, Nicole M.J. Megens and Sijbrand J. van der Tang

Health Policy, 2014, vol. 117, issue 3, 353-360

Abstract: Since for the sales of over-the-counter (OTC) medicines, prescribing physicians are not involved, and written instructions on/in the medicine boxes are inefficient, druggists and pharmacists are important gatekeepers in preventing customers’ accidents. In this study we investigated the sales routines, and compliance with sales protocols, in order to evaluate that gatekeeper's function.

Keywords: Pharmacists; Druggists; Gatekeeping function; Sales routines; Over-the-counter medicines (OTC); Mystery shopping (search for similar items in EconPapers)
Date: 2014
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Persistent link: https://EconPapers.repec.org/RePEc:eee:hepoli:v:117:y:2014:i:3:p:353-360

DOI: 10.1016/j.healthpol.2014.07.009

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