Patient satisfaction, e-health and the evolution of the patient–general practitioner relationship: Evidence from an Italian survey

Sabina De Rosis and Sara Barsanti

Health Policy, 2016, vol. 120, issue 11, 1279-1292

Abstract: Scientific and public interest in the use of the Internet for health-related purposes has grown considerably. Concerns regarding its impact on patient–doctor relationship and risks for patients have inflamed the debate. Literature provides scarce evidence in this field. This paper investigates whether a patient’s decision to use the web also depends on previous experience and satisfaction with healthcare.

Keywords: E-health; E-patient; Empowerment; Health literacy; Behaviour; Doctor–patient relationship; Satisfaction; Healthcare system; General practitioners (search for similar items in EconPapers)
Date: 2016
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Citations: View citations in EconPapers (9)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:hepoli:v:120:y:2016:i:11:p:1279-1292

DOI: 10.1016/j.healthpol.2016.09.012

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