Complaints in long-term care facilities for older persons: Why residents do not give ‘free advice’

Manja Bomhoff and Roland Friele

Health Policy, 2017, vol. 121, issue 1, 75-81

Abstract: In health care policies, the right to complain is presented as a key patient right. Complaints are also seen as a potential vehicle for quality improvement. However, in long-term care facilities for older persons in the Netherlands, relatively few complaints are registered.

Keywords: Complaints; Voice; Long-term care; Policy; Residents; Discourses (search for similar items in EconPapers)
Date: 2017
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Citations: View citations in EconPapers (1)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:hepoli:v:121:y:2017:i:1:p:75-81

DOI: 10.1016/j.healthpol.2016.11.007

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