Interventions promoting employee “speaking-up” within healthcare workplaces: A systematic narrative review of the international literature

Aled Jones, Joanne Blake, Mary Adams, Daniel Kelly, Russell Mannion and Jill Maben

Health Policy, 2021, vol. 125, issue 3, 375-384

Abstract: Healthcare systems worldwide increasingly value the contribution of employee voice in ensuring the quality of patient care. Although employees’ concerns are often dealt with satisfactorily, considerable evidence suggests that some employees may feel unable to speak-up, and even when they do their concerns may be ignored. As a result, in addition to trans-national and national policies, workplace interventions that support employees to speak-up about their concerns have recently increased.

Keywords: Healthcare systems; Healthcare policy; Narrative review; Speaking-up; Workplace culture; Patient safety; Complex adaptive systems (search for similar items in EconPapers)
Date: 2021
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Citations: View citations in EconPapers (1)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:hepoli:v:125:y:2021:i:3:p:375-384

DOI: 10.1016/j.healthpol.2020.12.016

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