Evaluation of a national e-booking system for medical consultation in primary care in a universal health system

Aude Motulsky, Delphine Bosson-Rieutort, Susan Usher, Geneviève David, Marie-Pierre Moreault, Marie-Pierre Gagnon, Tibor Schuster and Claude Sicotte

Health Policy, 2023, vol. 131, issue C

Abstract: The Rendez-vous Santé Québec is a national online booking (e-booking) system of medical appointments in primary care rolled out in 2018 in Québec (Canada). The objectives of this study were to describe the adoption by targeted users, and analyze the facilitating and limiting factors at the technological, individual and organizational levels to inform policy makers.

Keywords: Online booking; Primary care; Digital transformation (search for similar items in EconPapers)
Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:eee:hepoli:v:131:y:2023:i:c:s0168851023000623

DOI: 10.1016/j.healthpol.2023.104759

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