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Mobile Information Technologies and Firm Performance: The Role of Employee Autonomy

Steffen Viete () and Daniel Erdsiek ()

Information Economics and Policy, 2020, vol. 51, issue C

Abstract: We investigate whether the returns to mobile information and communication technology (ICT) in the workplace are contingent on granting employees autonomy over the structure of their workday through trust-based work time arrangements (TBW). Our regression analysis is based on a production function framework and exploits fine-grained firm survey data on ICT use and organisational practices for 1,045 service firms in Germany. We find empirical support for the argument that the returns to mobile ICT are higher when TBW allows for discretion over when, where and how to perform work-related tasks. The finding holds when we account for more limited forms of workplace flexibility, suggesting that the high degree of formal employee autonomy under TBW drives the complementarity between mobile ICT and organisational practices.

Keywords: Mobile information and communication technologies; complementarity; firm performance; productivity; work organisation; trust-based work time (search for similar items in EconPapers)
JEL-codes: D22 L22 M15 O33 (search for similar items in EconPapers)
Date: 2020
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Persistent link: https://EconPapers.repec.org/RePEc:eee:iepoli:v:51:y:2020:i:c:s0167624519300617

DOI: 10.1016/j.infoecopol.2020.100863

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