Living IT infrastructures — An ontology-based approach to aligning IT infrastructure capacity and business needs

Jan vom Brocke, Alessio Maria Braccini, Christian Sonnenberg and Paolo Spagnoletti

International Journal of Accounting Information Systems, 2014, vol. 15, issue 3, 246-274

Abstract: Changes in organizational processes often interact with changes in the IT infrastructure. Accounting for the structural and economic consequences of changes to the modern IT infrastructure remains a challenge, as their complexity can affect more than one business process, and the need to share a common understanding between the IT and the business management challenges current IT governance practices. An integrative perspective of business processes and IT resources would help meet these challenges, but despite some progress such a perspective remains to be developed. This paper proposes a domain ontology – an Ontology for Linking Processes and IT infrastructure (OLPIT) – to model the relationship between IT resources and business processes for the purpose of measuring the business value of IT. The ontology was developed and evaluated in the context of a design research project conducted in the Hilti Corporation, an international manufacturing company, with the aim of defining how IT impacts the business and calculating the cost of IT services used.

Keywords: Process-based IT value assessment; Organizational impact on IT; Ontology; IT service cost (search for similar items in EconPapers)
Date: 2014
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Citations: View citations in EconPapers (4)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:ijoais:v:15:y:2014:i:3:p:246-274

DOI: 10.1016/j.accinf.2013.10.004

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