Business intelligence systems use in performance measurement capabilities: Implications for enhanced competitive advantage

Matt D. Peters, Bernhard Wieder, Steve G. Sutton and James Wakefield

International Journal of Accounting Information Systems, 2016, vol. 21, issue C, 1-17

Abstract: The purpose of this study is to better understand how the quality of a Business Intelligence (BI) system improves the diagnostic and interactive dimensions of management control systems (MCS), thereby enhancing performance measurement capabilities, which in turn are positively associated with competitive advantage. Integrating theory from performance measurement, organizational learning and the knowledge-based view of the firm, a theoretical model is developed that considers three concepts of BI quality (infrastructure integration, functionality, and self-service) and the roles they play in enhancing diagnostic and interactive performance measurement capabilities. Data collected via survey from 324 CEOs and CFOs provides support for the theorized effects of BI quality on performance measurement capabilities. These capabilities in turn are positively associated with competitive advantage.

Keywords: Business intelligence (BI); Competitive advantage; Diagnostic and interactive; Management control systems; Performance measurement; Systems quality (search for similar items in EconPapers)
Date: 2016
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Citations: View citations in EconPapers (27)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:ijoais:v:21:y:2016:i:c:p:1-17

DOI: 10.1016/j.accinf.2016.03.001

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