Early evidence of digital labor in accounting: Innovation with Robotic Process Automation

Julia Kokina and Shay Blanchette

International Journal of Accounting Information Systems, 2019, vol. 35, issue C

Abstract: Robotic Process Automation (RPA) is an emerging technology that enables the automation of rules-based business processes and tasks through the use of software bots. Drawing upon the theory of Task-Technology Fit (TTF) and Technology-to-Performance Chain (TPC) (Goodhue and Thompson 1995) and research on expert systems (Messier and Hansen 1987; Sutton 1990), this study explores emerging themes surrounding bot implementation for accounting and finance tasks. We collect and analyze interview data from adopters of RPA and document task suitability, task-technology fit, implementation issues, and resulting performance outcomes. We find that securing technical capability is only a part of RPA implementation process. Organizations engage in standardization and optimization of processes, develop scorecard-like tools to rank tasks, adjust governance structures to include digital employees, and redefine internal controls. Organizations benefit from automating only certain processes, those that are structured, repeated, rules-based, and with digital inputs. Along with cost savings, organizations experience improved process documentation, lower error rates, more accurate measurement of process performance, and better report quality.

Keywords: Robotic process automation; Intelligent process automation; Digital labor; Accounting automation; Accounting innovation; Accounting digitalization; Robotics (search for similar items in EconPapers)
Date: 2019
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Citations: View citations in EconPapers (25)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:ijoais:v:35:y:2019:i:c:s1467089519301101

DOI: 10.1016/j.accinf.2019.100431

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